Comprehensive Industrial Solutions for Your Needs

I. General Provisions
This system is formulated to comprehensively improve the company’s technical support and service level, ensure timely and efficient product delivery, and fully demonstrate the company’s production strength and quality assurance capabilities.
The company adheres to the business philosophy of “survival through quality and development through reputation” and the service tenet of “customer first, honest service.” It integrates pre-sales, sales, and after-sales services to provide customers with high-quality services throughout the entire process.
II. Technical Support Service System
(I) Pre-sales Technical Support
Professional Selection Consultation: Based on customer needs, we provide free assistance in selecting the most suitable product specifications and models; we offer one-on-one professional technical services.
Provision of Technical Data: We warmly welcome customers to visit our company for on-site inspections, provide relevant product technical data, and promptly answer customer questions.
Customized Design: Starting from the actual needs of customers, we provide customized product design solutions.
Customer Training: We provide free training for customers’ cable professional knowledge and technical personnel at our company headquarters.
(II) Technical Support During Sales
Production Process Supervision: Customers are welcome to send personnel to the company to supervise the cable manufacturing process. Reasonable suggestions from customers will be addressed promptly.
On-site Technical Briefing: Before installation and commissioning, the supplier’s technical service personnel will provide technical briefings to the customer, explaining and demonstrating the procedures and methods to be performed.
Construction Guidance: Based on customer requirements, free training will be provided on cable laying, use, and maintenance, and on-site guidance will be provided for correct construction.
Transparent Progress: Progress tracking will be available during the production process, supporting customer participation in on-site supervision of key milestones (such as raw material inspection and withstand voltage testing).
(III) After-sales Technical Support
Technical Consultation Service: Technical consultation services will be provided to customers via telephone, email, website, and fax. 24/7 telephone technical support and business consultation services will be provided. 2. Rapid Response Mechanism:
Respond to customer requests within 1 hour;
For customer inquiries regarding product quality, please contact us by letter, phone, or in person, we will respond within 1 hour or dispatch personnel to the site within 24 hours;
We implement a 24-hour after-sales service on-site system.
On-site Service Guarantee:
We are responsible for any damage, quality issues, or shortages of products before delivery;
For quality issues occurring during the warranty period, if both parties confirm that the issue is our responsibility, we will be responsible for proper handling, replacement, or return free of charge;
For quality issues confirmed by both parties as customer responsibility, we will actively assist in resolving them.
Lifetime Service Commitment: The company implements a lifetime service policy for the cables provided, and provides periodic follow-up services.
Customer Follow-up System: We establish customer files, conduct regular customer visits, solicit opinions and suggestions, and continuously improve management and service quality.
III. Delivery Cycle Guarantee System
(I) Delivery Commitment
Regular Product Delivery: Products in regular inventory can be shipped on the same day.
Customized Product Delivery: Customized products are produced strictly according to the contract’s technical requirements. Urgent orders will be scheduled for production within 24 hours.
On-Time Delivery Guarantee: Production, packaging, and delivery will be carried out strictly according to contract requirements to ensure on-time delivery to the agreed location.
(II) Production Scheduling Guarantee
Priority Scheduling Mechanism: If a customer selects the wrong model, orders insufficient in quantity, or requests early delivery due to special circumstances, the company will handle special cases specially, prioritizing production and making every effort to meet customer needs.
Capacity Guarantee: Relying on advanced production equipment and a rigorous management system, sufficient annual production capacity is ensured. Production scheduling is optimized through intelligent production line division and a digital platform to ensure efficient order delivery.
Supply Chain Guarantee: A dedicated supply guarantee team has been established to coordinate core forces such as production, technology, quality, and supply to ensure high-quality raw materials are delivered on time and in sufficient quantities.
(III) Delivery Documents
A delivery list (number of cable reels and length of each reel, etc.), product certificate of conformity, factory inspection report, and relevant technical documents shall be attached upon delivery.
IV. Production Capacity Guarantee System
(I) Quality Management System
System Certification: The company has passed ISO9001 quality management system certification and strictly organizes production in accordance with the system requirements.
Full-Process Control: Full-process quality management and monitoring are implemented for product technical design, raw material procurement, production processes, manufacturing processes, performance indicators, testing and inspection, and services.
Standardized Production: Strict implementation of the “Six Standards” management—standardized raw materials, standardized operations, standardized inspection, standardized products, standardized services, and standardized management.
Quality Traceability: A product quality traceability management system has been established, utilizing production records to create a traceability system.
(II) Raw Materials and Production Processes
Designated Procurement: All major raw materials are procured from designated suppliers, and raw material manufacturers must be qualified by the company.
Advanced Technology: Advanced production processes and equipment are adopted to ensure that the electrical and mechanical performance of the products meets standards. 3. Brand New Products: We guarantee that all goods supplied are brand new, unused, and manufactured using top-tier processes and the finest raw materials.
(III) Testing and Inspection
Strict Factory Inspection: Each production process is strictly controlled according to the quality system, with rigorous factory inspections to ensure a 100% pass rate for all products leaving the factory.
Comprehensive Testing: All mandatory factory inspection items must pass before acceptance; this includes testing of key indicators such as insulation resistance and withstand voltage.
Test Report: We provide factory test reports to ensure that all performance aspects meet the corresponding standards and customer requirements.
(IV) Standards Implemented
We strictly adhere to national laws and regulations and the quality standards of the wire and cable industry. Products comply with national standards (GB/T 12706, GB/T 11017, etc.), industry specifications, and contractual technical requirements.
(V) Personnel Support
We have established a management system centered on production personnel, technical personnel, and quality inspectors. Through control measures such as “defining the organization, clarifying responsibilities, establishing systems, detailing standards, and strictly assessing performance,” we solidify the foundation for refined and standardized management. On-site technical service personnel must hold relevant special operation certificates to work.
V. Quality Assurance and After-Sales Service Commitment
(I) Quality Guarantee Period
Warranty Period: The product warranty period is 12 months from the date of acceptance.
Responsibility During the Warranty Period: For product quality issues, the company provides a “three guarantees” service—repair, return, and replacement.
Service Life: Under normal use conditions, the service life of the cable product is no less than 20 years.
(II) Special Commitments
If changes in product specifications, models, or quantities occur due to customer design changes, the company will actively respond and strive to meet customer requirements.
If the products ordered by the customer exceed actual needs or cannot be used due to design changes, the company will actively cooperate in handling the aftermath.
Paid repair, replacement, and technical support services will still be available after the warranty period expires.
VI. Implementation and Supervision of the System
This system will be implemented from the date of its issuance and will be organized and implemented by the technical service department. 2. The company has established a service hotline to receive customer feedback and supervision regarding service quality and delivery.
We will statistically analyze customer suggestions and quality issues to continuously improve service quality.
The right to interpret this policy rests with the company’s Technical Service Department. Any revisions must be approved by the company before re-issuance.